Privacy Policy

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DHL International GmbH. (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.

In the following, we explain what information DHL collects when you visit our website and how this information is used.

Personal Data

Personal data is specific information about personal or factual characteristics relating to a certain natural person or a natural person who can be specified. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be directly linked to your real identity - such as favourite websites or number of users of a site - is not considered personal data.

Collection and Processing of Personal Data

DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfilment of contract or an information request.

Certain areas of the DHL websites including, but not limited to, MyDHL require registration or a password for access. Information obtained from users of these areas may also be used for DHL’s marketing purposes within the limits of national law. DHL provides a right of access and rectification of personal data under the applicable legislation.

Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.

Utilization and Passing On of Personal Data

We use the personal data which you have made available to us exclusively for technical administration of the web pages and to fulfill your wishes and requests - thus primarily for fulfilment of a contract concluded with you or to answer your request. In turn, it helps us improve the services we offer to you, and to make our website's content and services easier to use and more appropriate to you.

Only when you have previously granted your approval or - if so stipulated by legal regulations - have not raised an objection do we also use this data for product-related surveys and marketing purposes.

DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given express consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.

Information from DHL

DHL would like to contact you in order to provide you with the latest information about updates to our website or our offers, news, products and services. If you contact or register with DHL on our web pages, we sometimes request that you indicate whether or not you would like to receive direct advertising material from us. If you are already a customer of DHL, you will naturally continue to receive necessary information about important changes in connection with existing contracts (e.g. rate changes).

Use of Web Tracking

We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.

Use of Web Tracking

We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.

Use of Cookies

"Cookies" are small files that enable us to store information related to your PC and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.

On the one hand, we use what are called "session cookies", those that are stored exclusively for the duration of your visit to one of our internet pages. On the other, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use.

Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites.

There are four exceptions:

  • 1) Eloqua Tracking Cookie : The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.

    Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.

    You can learn more about the Eloqua Tracking cookie in the DHL Table of Cookies below.

    Alternatively, to opt out of being tracked by Eloqua across all websites (or to reverse your setting if you have previously opted out), you can do so under ‘How to Manage Cookies’ below.

  • 2) MediaMind Tracking Cookies: These persistent tracking cookies collect your IP address and uses it to provide geographical location data to help DHL monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally-identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by DHL internally to provide aggregated reports. The cookies expire after 30 days.

    You can learn more about the Eloqua Tracking cookie in the DHL Table of Cookies below.

    Alternatively, to opt out of being tracked by Eloqua across all websites (or to reverse your setting if you have previously opted out), you can do so under ‘How to Manage Cookies’ below.

    Alternatively, to opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below: MediaMind Opt-Out

    If you’ve previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link below: MediaMind Opt-In

  • 3) Google Analytics Cookies : A small number of countries may use Google Analytics cookies on a small scale for specific local purposes. These cookies use your IP address as recognition, however do not identify you as an individual. In other words, information is collected in an anonymous form. The cookies collect information about how visitors use our local sites and use the information to compile reports and to help us improve local sites.

    You can learn more about Google Analytics in the DHL Table of Cookies below.

    Alternatively, to opt out of being tracked by Google Analytics across all websites, visit: Google Analytics Opt-out Browser Add-on

  • 4) dotMailer Tracking Cookie : The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you are already a DHL customer contact or you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.

    Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.

Cookie Name Purpose More information
Campaign Name Cookie [2] campaign Name

This cookie is created when you arrive at a DHL web page from a DHL promotional banner or from a link contained in a campaign / promotional email. The cookie stores a campaign ID, which uniquely identifies the campaign source.

If you contact DHL using one of our online contact or registration forms within 24 hours of arriving at one of our websites, the campaign ID is attached with the email sent to DHL Sales or Customer Service.

This information is solely used to assess how successful our campaigns are and monitor if customers have contacted us as a result of a campaign.

The cookie stores no personal customer data at all, only the campaign’s ID. The cookie expires after 24 hours only.

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Search Parameter Cookie [3] search Params

This cookie is used to store search phrases and words that you have typed into our Search boxes. The Search boxes can be found at the top right of each of our web pages.

In this way, we remember your search terms and pre-populate the search box with previous suggestions when you reuse the search boxes.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers. This cookie permanently stores search terms until such a time that you actively decide to clear your browser cache and cookies.

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Shipper Reference Details Cookie [3] Ship Ref Details

This cookie is used to store all previously tracked shipper reference values that you enter when using our DHL Express Shipper’s Reference tracking application.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

This cookie permanently stores all shipper references until such a time that you actively decide to clear your browser cache and cookies.

Take a look at one of our DHL Express Shipper’s Reference tracking applications
Waybill Cookie [3] AWB

This cookie is used to store the last tracking number value that you entered when using one of our main online tracking applications.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

This cookie only stores the previous tracking number value until such a time that you enter a new number in the same tracking application.

Take a look at one of our main online tracking applications
Waybill Cookie [3] AWB

This cookie is used to store the last shipment type that you selected from the dropdown options that are offered in our main online tracking applications.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

This cookie only stores the previous shipment type dropdown option selected until such a time that you return and select another option in the same tracking application.

Take a look at one of our main online tracking applications